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Communication and Sales

Communication and Sales

National Registry of CPE Sponsors

360training.com is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.


CPACampus.com’s courses offers a 1 year unlimited course access for individual CPAs to make sure they get the most out of the courses they had enrolled with, plus an extensive course library for over 80+ professional development courses, technical and non-technical skills set that will surely aid CPAs on their journey to success.

Just $139 for all CPE courses

Furthermore, the courses being offered here are web-based and are approved the TSBA.

Individual Courses

Please check the box next to the course(s) you wish to take. Then click the “Add To Cart” button to proceed with registration.

  • Credit Hours: 12.0
  • Price: $76.00
  • No. of Users:

Effective Business Communications

Good communications, oral or written, is the key to success in business life. The course is intended to assist business people in gaining under¬standing of the communication process, writing and organization methods, and oral aspects of communication in business. Emphasis is also placed on new technology in business communications, including e-mails, blogs, and Internet searching.


Chapter 1: Communication as a Proces
Chapter 2: Choosing Appropriate Words
Chapter 3: Writing Effective Sentences
Chapter 4: Writing Paragraphs and Compositions
Chapter 5: Planning Messages for Reader Reaction
Chapter 6: Writing About the Routine and the Pleasant
Chapter 7: Writing About the Unpleasant
Chapter 8: Writing to Persuade
Chapter 9: Writing Special Letters
Chapter 10: Preparing Personal Resumes
Chapter 11: Writing Application Letters
Chapter 12: Business Reports and Research Methods
Chapter 13: Organizing Reports
Chapter 14: Using Graphics in Reports
Chapter 15: Writing the Report
Chapter 16: Finishing the Report
Chapter 17: Preparing Memorandums and Short Reports
Chapter 18: Listening and Making Oral Presentations
Chapter 19: New Technology in Business Communication

Category: Communication and Sales

Passing Score: 70%

NASBA: Yes QAS Self Study

Delivery Method: Online Self Study

Level: Basic to Intermediate

Prerequisites: None

Author: Delta Publishing

Dr. Jae K. Shim is Professor of Business at California State University, Long Beach,
California. Dr. Shim received his MBA and Ph.D. degrees from the University of California at Berkeley (Haas School of Business.) He has co-authored over 50 professional business books and has been a consultant to commercial and nonprofit organizations for over 30 years.


Credit Hours: 12.0
Price: $76.00
No. of Users:

Frequently Asked Questions

What is the cost of the course and what methods of payment are accepted?

The cost of each course is located in the course catalog. We accept checks and credit/debit cards (Visa, Master card, American Express, and Discover).

Is it secure to send my credit card information over the internet?

Yes. 360Training uses a secure server to process all transactions, since credit card transactions are very sensitive in nature.

What happens if I get disconnected from the internet?

If you get disconnected from the internet, you will need to log back into your account. In this case, you will return to the beginning of the lesson you were working on.

Can I take the course from various locations and computers?

Our courses are set up for students to access their account from any computer that is compatible.

What happens if I have technical difficulties or the system malfunctions during the course?

If you experience any problem while taking the course, please call 888-360-TRNG. 360Training provides customer service 24/7.

Can I take this course with the AOL browser?

You can take the course with any browser of your choosing. But we do not support the AOL browser. This means our technical support team is not able to help you in the event of a problem while taking a course w/ the AOL browser. We do suggest that you use another browser while signed on with AOL. To do this, log in to AOL and minimize the program. While still connected to the internet, click on the START button in the lower left hand corner of your screen. Click PROGRAMS, then click INTERNET EXPLORER, the program icon will have a blue “e”.

Do I need to use a PC? What if I have a Macintosh?

If you have a MAC you can still sign on to take any of our classes. Many of our customers have taken their courses on a MAC and had no problems whatsoever. However, be aware that our technical support team may be unable to assist you should you encounter technical difficulties. They do not have MACs and therefore may be unable to replicate any problem you may encounter. If you have a MAC, you will need the latest version of internet explorer as well as the latest version of the Macromedia Flash Player.

Do I need to have sound on my computer to take these classes?

While sound is another feature of our courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player.

How do I get a username or password? What do I use it for? What should I do if I forget it?

The username and password is something selected by the student. It should also be something that they can easily remember. We suggest the student use their email address. Students will use the same username and password each time they attempt to log in to the virtual university page to access their course. This information is entered in the returning students section on the home page of the virtual university. If a student forgets his/her password, he/she can call 888-360-TRNG to request this information.


All courses are available for 365 days from date of purchase.

What is a disinterested third party?

A person who has no financial interest in the success or failure of a licensee maintaining an insurance license. The disinterested third party must also certify the exam was closed book and no other assistance was used to obtain a passing score on the exam.

Must I have a sponsor to take CPE courses?

No, you don’t have to be be sponsored to take any of our courses. However, you must be sponsored in order to take your state exam.