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Communication and Sales

Communication and Sales

National Registry of CPE Sponsors

360training.com is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

NASBA: QAS Self Study Courses

One of the most convenient and affordable ways to get your CPA continuing education is through CPAcampus.com – one of the nation’s largest and most recognized online CPA CPE provider.

CPAcampus.com is more than just an online continuing professional education school, we provide outstanding adult education that covers all the essential background and information you need to become a successful CPA or an Income Tax Preparer.

Our top priority is to ensure that your learning experience goes as smoothly as possible, and more importantly, at your convenience.

Through our online program, you can fulfill your accounting continuing education requirements and maintain your CPA license in the comfort of your home, anytime you feel like it, at the fraction of what you have to pay for live classes. And because our accounting CPE courses are developed by the industry’s top experts, you are guaranteed an education that’s second to none.

360training.com is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org


Individual Courses

Please check the box next to the course(s) you wish to take. Then click the “Add To Cart” button to proceed with registration.

  • Credit Hours: 12.0
  • Price: $76.00
  • No. of Users:

Effective Business Communications

Good communications, oral or written, is the key to success in business life. The course is intended to assist business people in gaining under¬standing of the communication process, writing and organization methods, and oral aspects of communication in business. Emphasis is also placed on new technology in business communications, including e-mails, blogs, and Internet searching.


Chapter 1: Communication as a Proces
Chapter 2: Choosing Appropriate Words
Chapter 3: Writing Effective Sentences
Chapter 4: Writing Paragraphs and Compositions
Chapter 5: Planning Messages for Reader Reaction
Chapter 6: Writing About the Routine and the Pleasant
Chapter 7: Writing About the Unpleasant
Chapter 8: Writing to Persuade
Chapter 9: Writing Special Letters
Chapter 10: Preparing Personal Resumes
Chapter 11: Writing Application Letters
Chapter 12: Business Reports and Research Methods
Chapter 13: Organizing Reports
Chapter 14: Using Graphics in Reports
Chapter 15: Writing the Report
Chapter 16: Finishing the Report
Chapter 17: Preparing Memorandums and Short Reports
Chapter 18: Listening and Making Oral Presentations
Chapter 19: New Technology in Business Communication

Category: Communication and Sales

Passing Score: 70%

NASBA: Yes QAS Self Study

Delivery Method: Online Self Study

Level: Basic to Intermediate

Prerequisites: None

Author: Delta Publishing

Dr. Jae K. Shim is Professor of Business at California State University, Long Beach,
California. Dr. Shim received his MBA and Ph.D. degrees from the University of California at Berkeley (Haas School of Business.) He has co-authored over 50 professional business books and has been a consultant to commercial and nonprofit organizations for over 30 years.


Credit Hours: 12.0
Price: $76.00
No. of Users:

plusRefund Policy

All tuition and fees paid for the course are due and refundable when:
(a) The course of instruction is discontinued by the school, preventing a student from completing the course.


(b) The enrollment of student was procured as a result of any misrepresentation in advertising, promotion materials of the school, or representation made by an owner or employee of the school. All refunds will be completed within 30 days after the effective date of enrollment termination. Each Correspondence course is subject to a non-refundable registration fee of 25.00 dollars in addition to the cost of books for the course.

To receive continuing education credit for 360 online courses, a participant must successfully complete an online course final exam within 1 year of initial access to the online course. No credits will be awarded for refunded fees.
A student wishing to cancel his or her registration may do so up to seven (7) days from the date of purchase. Requests for cancellation must be made by contacting 360 by phone or email prior to midnight of the 7th calendar day from the date of purchase. A student wishing to receive a refund on a package will be refunded if the request is made within seven (7) days of package receipt.

If the course(s) includes physical materials, the student has the option to return the book(s) or keep them. The physical materials must be returned to the school at the student’s expense. The physical materials must include a note as the form of contact to 360 to process the refund. Once the physical materials are received, the refund will be processed minus a $25.00 non-refundable fee. All shipping charges are non-refundable. Students choosing to keep the physical materials will be charged the price of the materials minus the $25.00 non-refundable fee. 360 will not grant a refund for any of the following reasons: certificate issued, credit(s) reported, course successfully completed and/or failing grade on the course examination received.

A student failing the personal or course validation is considered to have completed the course but failed. In the event a course is available both online and correspondence/home study/classroom, a fee of $35.00 will assessed to the student for switching the delivery method.

plusResolution Policy

Complaint Resolution Policy: 360′s courses and Customer Service Department are available 24 hours a day 365 days of the year. Students can connect with support for either technical or instructional assistance by toll free telephone, email or live chat. The live chat is available from 8 in the morning until 5 in the evening central standard time. Email support requests are returned within 24 hours or the next business day for the central time zone. In addition, the Customer Service Department handles any grievances/complaints. The 24 hour Customer Service Department ensures the continued success of the learning programs. The Customer Service telephone number is 1-800-442-1149.

Frequently Asked Questions

What is the cost of the course and what methods of payment are accepted?

The cost of each course is located in the course catalog. We accept checks and credit/debit cards (Visa, Master card, American Express, and Discover).

Is it secure to send my credit card information over the internet?

Yes. 360Training uses a secure server to process all transactions, since credit card transactions are very sensitive in nature.

What happens if I get disconnected from the internet?

If you get disconnected from the internet, you will need to log back into your account. In this case, you will return to the beginning of the lesson you were working on.

Can I take the course from various locations and computers?

Our courses are set up for students to access their account from any computer that is compatible.

What happens if I have technical difficulties or the system malfunctions during the course?

If you experience any problem while taking the course, please call 888-360-TRNG. 360Training provides customer service 24/7.

Can I take this course with the AOL browser?

You can take the course with any browser of your choosing. But we do not support the AOL browser. This means our technical support team is not able to help you in the event of a problem while taking a course w/ the AOL browser. We do suggest that you use another browser while signed on with AOL. To do this, log in to AOL and minimize the program. While still connected to the internet, click on the START button in the lower left hand corner of your screen. Click PROGRAMS, then click INTERNET EXPLORER, the program icon will have a blue “e”.

Do I need to use a PC? What if I have a Macintosh?

If you have a MAC you can still sign on to take any of our classes. Many of our customers have taken their courses on a MAC and had no problems whatsoever. However, be aware that our technical support team may be unable to assist you should you encounter technical difficulties. They do not have MACs and therefore may be unable to replicate any problem you may encounter. If you have a MAC, you will need the latest version of internet explorer as well as the latest version of the Macromedia Flash Player.

Do I need to have sound on my computer to take these classes?

While sound is another feature of our courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player.

How do I get a username or password? What do I use it for? What should I do if I forget it?

The username and password is something selected by the student. It should also be something that they can easily remember. We suggest the student use their email address. Students will use the same username and password each time they attempt to log in to the virtual university page to access their course. This information is entered in the returning students section on the home page of the virtual university. If a student forgets his/her password, he/she can call 888-360-TRNG to request this information.


All courses are available for 365 days from date of purchase.

What is a disinterested third party?

A person who has no financial interest in the success or failure of a licensee maintaining an insurance license. The disinterested third party must also certify the exam was closed book and no other assistance was used to obtain a passing score on the exam.

Must I have a sponsor to take CPE courses?

No, you don’t have to be be sponsored to take any of our courses. However, you must be sponsored in order to take your state exam.