The Income Tax School
Become an Income Tax Professional! A career in income tax preparation may be ideal for you. Many of these courses also count for CPE and CE.
Corporate Billing
A corporate billing account enables your organization to utilize a specific code for multiple employees and students that may need courses.
Statement of Administrative Policies
Record Retention Policy : 360training.com, Inc. (360) maintains complete, permanent records infinitely in time and can be produced upon request. In addition, 360 archives the student records every two years.
Refund Policy : All tuition and fees paid for the course are due and refundable when: (a) the course of instruction is discontinued by the school, preventing a student from completing the course; OR (b) the enrollment of student was procured as a result of any misrepresentation in advertising, promotion materials of the school, or representation made by an owner or employee of the school. All refunds will be completed within 30 days after the effective date of enrollment termination. To receive continuing education credit for 360 online courses, a participant must successfully complete an online course final exam within 1 calendar year from date of purchase. No credits will be awarded for refunded fees. Each Correspondence course is subject to a non-refundable registration fee of $25.00 in addition to the cost of books for the course.
Program Cancellation Policy : A student wishing to cancel his or her registration may do so up to seven (7) days from the date of purchase. Requests for cancellation must be made by contacting 360 by phone or email prior to midnight of the 7th calendar day from the date of purchase. A student wishing to receive a refund on a package will be refunded if the request is made within seven (7) days of package receipt.
If the course(s) includes physical materials, the student has the option to return the book(s) or keep them. The physical materials must be returned to the school at the student's expense. The physical materials must include a note as the form of contact to 360 to process the refund. Once the physical materials are received, the refund will be processed minus a $25.00 non-refundable fee. All shipping charges are non-refundable. Students choosing to keep the physical materials will be charged the price of the materials minus the $25.00 non-refundable fee.
360 will not grant a refund for any of the following reasons: certificate issued, credit(s) reported, course successfully completed and/or failing grade on the course examination received. A student failing the personal or course validation is considered to have completed the course but failed.
In the event a course is available both online and correspondence/home study/classroom, a fee of $35.00 will assessed to the student for switching the delivery method.
Complaint Resolution Policy : 360's courses and Customer Service Department are available 24 hours a day 365 days of the year. Students can connect with support for either technical or instructional assistance by toll free telephone, email or live chat. The live chat is available from 8 in the morning until 5 in the evening central standard time. Email support requests are returned within 24 hours or the next business day for the central time zone. In addition, the Customer Service Department handles any grievances/complaints. The 24 hour Customer Service Department ensures the continued success of the learning programs. The Customer Service telephone number is 866-607-2566.
Course Update Policy :The 360 Regulatory and Compliance Division is responsible for the review process. The 360 Production Department works with our SMEs to update the programs to assure they are technically accurate and current and address the stated learning objectives. In addition, the main responsibility of the Regulatory and Compliance Division is to ensure that the program content is reviewed on a yearly basis. Moreover, the Supervisory Contact, Charles Origer, oversees the CPAcampus.com to ensure any changes or additions that need to be made are reported to the Regulatory and Compliance Division.
Related Links
Information Center
Email Support: support@360training.com
Phone Support: 1-800-442-1149(press 1 for customer service)
